- Keep your PropertyHub browser tab or window open while you are working.
- Avoid closing PropertyHub if you expect to return to it shortly.
- Please note that restarting your computer or putting it into sleep mode may still end your PropertyHub session, and you may be asked to log in again when you return.
- Multi-Factor Authentication (MFA) for Cotality Accounts
- Quick Start Guide for MFA via Email
- MFA Email OTP (One-Time Passcode)
- Adding an Additional SMS or Authenticator Method
We've heard your feedback about the frequency of login interruptions in PropertyHub. Many customers told us that being required to sign in again during the day can disrupt their workflow and slow them down when working with valuation requests and property research.
In response, we've made changes to PropertyHub's session management settings to help reduce the frequency of sign-in prompts while maintaining the security of your account and customer data.
How to Stay Logged In for Longer
To get the best experience:
While these changes are designed to reduce the likelihood of being logged out during normal use, there may still be circumstances where your session expires and you are asked to sign in again.
This helps us balance a smoother PropertyHub experience with the security of your account and customer data.
If You Are Logged Out
If your session expires, simply sign back in and complete the Multi-Factor Authentication (MFA) process.
For assistance, please refer to our existing MFA support guides:
Recommended: Use an Authenticator App
For customers who regularly access PropertyHub, we strongly recommend configuring an authenticator application as an additional sign-in method.
Authenticator apps generate verification codes instantly on your device, making them significantly faster and more reliable than waiting for an email or SMS to arrive. Many customers find this provides the smoothest authentication experience, particularly when logging in multiple times throughout the day.
If you would like to add an authenticator app, please refer to the "Adding an Additional SMS or Authenticator Method" guide for step-by-step instructions.
Thank you for your feedback. We will continue monitoring customer feedback and usage patterns as we work to improve the PropertyHub experience.