MFA - Adding an Additional SMS or Authenticator Method

While Email is the default, we highly recommend adding a secondary method such as Text Message (SMS) or an Authenticator App to ensure you are never locked out of your account.

You can have a total of 4 methods registered, from either Email, SMS and Authenticator App.

1.    Access Management: On the authentication selection screen, click Manage Devices.

2.    Verify Identity: For security, you must first authenticate with an existing method (like Email) before adding new devices.

3.    Initiate Addition: Once in the Device Management screen, click the + Add Method button.

4.    Choose Your Method: Select either Text message or Authenticator App from the list.

SMS OTP (Text Message)

Receive a secure passcode directly to your mobile phone.

How to Enroll

1. Navigate to Select Method and choose Text message.
2. Select your country code and enter your mobile phone number.
3. Click Next to receive a verification code and complete enrollment.

Troubleshooting

• No signal: Ensure you have adequate mobile coverage to receive SMS.

• Number change: If you get a new phone number, you must update your device settings in the Device Management section.

   

Authenticator App (TOTP)

Use an app like Google Authenticator or PingID to generate codes even when offline.

How to Enroll

1. Select Authenticator App from the method list.
2. Open your chosen app and scan the QR code displayed on the screen.
3. Alternatively, you can manually enter the alphanumeric Pairing Key into your app.

4. Enter the code generated by the app into the portal and click Finish.

    

Managing Your Devices

You can add, remove, or change your default authentication methods at any time.

1. Access Management: Click the Manage Devices button on the authentication screen.
2. Security Check: You will be prompted to authenticate with an existing method before you can make changes.
3. Device Management Options:
   • + Add Method: Register a new email, phone, or app.
   • Set As Default: Click the menu (three dots) next to a device to make it your primary login method.
   • Remove: Delete a device or method you no longer use.
   • Edit Name: Rename your devices (e.g., "Work Phone") for easier identification.