It is now easy to set up your Automated SMS Conversation Sign-Offs in RiTA!
There are 2 types of sign-offs: Agency and User
It is recommended that the Agency Sign-Off is set up first (Admin only can set this up) as there are merge fields at the user level which rely on the Agency being set up.
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Click on the Admin tab from the navigation bar, then choose the General menu option.
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Scroll to Agency Details, this is where you will set what RiTA will display in your Automated SMS Conversation sign off for the Agency.
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Add in the following information in the text boxes:
Agency Display Name
Agency Phone Number
RiTA Name - The name you would like RiTA to use for the signoff, this can be an actual person or a made up name. RiTA should not be used as your sign off.
Agency Website’s Listings URL
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The last step is customising your Signature & Sign Off
Search your chosen merge fields and use them to automatically pull your ‘Agency Display Name’ and your ‘RiTA Name’ into the sign-off. Simply, click on the search for a merge field box, browse for the merge field you want to use, click on it and it will automatically copy to your clip-board.
Paste it into the Account SMS Sign Off box and type in any other language you wish to use, we have provided an example in the above image.
The benefit of using these fields is that if you ever change the business name or RiTA name, any automations using the Agency Display Name or RiTA Name off will be updated automatically.
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You can also add in an Agency Email signature. Type it in or copy and paste your existing signature into the email signature field.
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User sign-offs can be set up by an Admin through User Management or by the individual user through Settings.
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Go to Settings, My details and scroll to Signature & Sign Off, just like the Agency set up, You can use the merge fields in the box to automatically pull your ‘Agency Name’ and your ‘Agency RiTA Name’ into the sign-off. Simply, click on the search for a merge field box, browse for the merge field you want to use, click on it and it will automatically copy to your clip-board.
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Paste it into the Account SMS Sign Off box and type in any other language you wish to use, we have provided an example above.
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You can also add in your Email signature in this section. Simply, Type it in or copy and paste your existing signature into the email signature field.