How do I review a team member's call list?

To view another agent’s lists, you must either be in the same team (in RiTA) as that agent or have administrator access for your office. If you have the required permissions, you can review their active, scheduled, and past lists.

Reviewing active call lists

Use this method to see active call lists that a team member is currently working on or has scheduled.

1. Click Call Lists and click on the Filter icon.
   
   Image 1:Filtering active lists.

2. In the Assignee dropdown, select the agent(s) whose lists you wish to view and click Apply.  
   
   Image 2: Selecting an agent's list. 

Reviewing analytics for completed lists

To check on your team's performance or see a list that a team member has completed in the past, click on Analytics and select Lists. Then, use the filter to select the team member whose list you want to view.

Image 3: Viewing list analytics.