The legal title details for a property are only provided to Cotality after a sale or transaction. So if a property’s title changes – for example, a property is subdivided or merged with a neighbouring parcel – the updated legal details might not appear in RP Data, even though it has been processed by the state government.
If you have ordered a document for a property with title details that have changed, the document you receive will indicate that the title has been cancelled. In this case, contact our Customer Care team on 1300 734 318 to get help with ordering the correct title document.
If they are unable to identify the correct document, a refund will be issued to you.