- Go to Analytics and select Automations
- Select one or multiple SMS Conversations
- Set the date range
- Clicking the information (i) icon will display the Follow Up details eg. The conversation history the Assignee has had with the contact.
- Clicking the plus icon (+) will add the contact to a Quick List (one-time Call List).
- Clicking the person icon will take you to the contact record.
Here’s where you see the analytics for all your automated SMS conversations, their associated Follow Ups and Send History.
To view SMS Conversation analytics:
Image 1: Accessing 'Automation Analytics'.
The Overview tab shows a graph of activity over time. Below the graph you can see more analytics. Click into each tab to view further details.
Image 2: Information on the 'Overview' tab.
The Follow Ups tab displays the analytics for follow ups. You can sort these by Assignee, Follow Up Type and Follow Up Status:
Image 3: Information on the 'Follow Ups' tab.
Click on the Send History tab to see how contacts have interacted with RiTA’s messages. Filter the analytics by clicking on the Channel dropdown menu and selecting SMS. Then use the Outcome filter to select the interaction you want to analyse.
Image 4: Information on the 'Send History' tab.