You may encounter the following issues when using Cordell Estimator Platinum.
|
Issue |
Solution |
|---|---|
|
The estimate reports do not include the latest updates or edits that you have made. |
After updating an estimate, refresh your browser or estimate page before creating a report. To do this, click on the refresh icon |
|
You lose internet connection while working on an estimate |
Once you have reconnected to the internet, refresh your browser or estimate page to ensure the latest updates are included in your report. To do this, click on the refresh icon |
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You can't log in to your account |
Solution #1: Log in using another computer/laptop to see if the problem persists. If you are able to log in on another computer/laptop, log out, and then try logging in again on your own computer/laptop. If you are still unable to log in after doing this, please contact support. Solution #2: Log in using another computer/laptop to see if the problem persists. If you are also unable to log in on another computer/laptop, try fixing these internet browser issues on your own computer/laptop. |