What activity in RiTA will update in the CRM?
Activity |
Updates in RiTA |
What goes back into the CRM |
Call |
✅ |
Creates a note on the contact |
SMS |
✅ |
Creates a note on the contact |
|
✅ |
Creates a note on the contact |
Follow Up |
✅ |
Creates a note on the contact |
Appointment |
✅ |
Creates a note on the contact |
Note |
✅ |
Creates a note on the contact |
Archive |
✅ |
Archives contact |
Add/Update property ownership |
✅ |
Creates a note on the contact |
Estimated selling dates |
✅ |
Creates a note on the contact |
Add/Update buyer requirements |
❌- can only view buyer requirements |
❌- Not currently implemented |
Buyer timeline |
✅ |
Creates a note on the contact |
Add/Update a contact's categories |
❌- can only view contact's categories |
❌- Not currently implemented |
Contact data score |
✅ |
❌- RiTA only |
Update contact first & last name |
✅ |
Updates contact details |
Update contact primary mobile |
✅ |
Updates contact details |
Update contact primary email |
✅ |
Updates contact details |
Update secondary phone numbers |
❌- can only view secondary numbers |
❌- Not currently implemented |
Update a contacts 'Do Not Call' / 'No Spam' preference |
✅ |
Updates communication preferences |
When can I expect any updates to data I make in RiTA to be pushed back into the CRM?
Updates will be attempted to sync back to your CRM as soon as possible, however there can be delays so please allow up to 24 hours before contacting us.