Access to the RP Data Mobile app is included in your RP Data subscription. If you are able to login on the desktop version of RP Data, you should be able to login with the same username and password on the RP Data Mobile app.
If you are unable to log in on the desktop version, these scenarios and actions may apply to you:
|
Scenario |
Action |
|
Your access has been removed by your company administrator |
Ask your company administrator to check whether you have the appropriate user access. |
|
Your subscription has been temporarily suspended due to non-payment |
Ask your company accounts team whether payment has been made |
|
Your company has cancelled the subscription to RP Data or RP Professional |
Check with the account holder about the status of your company’s subscription. |
If you are unable to login only on the RP Data Mobile app, these scenarios and actions may apply to you:
|
Scenario |
Action |
|
Incorrect username |
Check and ensure that all characters are lowercase. Mobile phones usually capitalise the first letter by default. |
|
Incorrect password |
Check and ensure that you have entered your password correctly. Reset your password if you’ve forgotten your password. |
|
Initial account setup has failed to include access to RP Data Mobile |
Contact Customer Care at customercare@corelogic.com.au or call 1300 734 318 |
If none of the above scenarios apply to you, contact Customer Care at customercare@corelogic.com.au or call 1300 734 318 for further assistance.