There are 3 simple steps when completing an order for Title Documents:
Step 1: Launching the title ordering platform
Note that you will require a credit card to pay for your order and complete the ordering process.
The title ordering platform can be launched from:
Click on the hamburger menu on the top left of the page and select Titles & Documents from the side menu.
Image 1: Launching the title ordering platform from the homepage
On the home page, type the address of your target property in the search bar. A list of possible addresses will appear as you are typing. Click on the correct address to load the Property Detail page.
Image 2: Launching the title ordering platform through the target property detail page
Scroll down to the Additional Information panel and click on the Order Title Document button.
Image 3: Identify the Order Title Document button on the Property Tasks panel
If you have launched the platform from the Home page , you will need to:
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Choose a state from the dropdown menu
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Type a Client Reference for your order. Create something that you’ll remember to help you track your order. Read this article for suggestions .
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Click on the dropdown menu to select a Search Group . The options available will vary depending on your state.
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Click on the dropdown menu to select a Search Type . The options available will vary depending on the selected Search Group .
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Click on the dropdown menu to select a Search Method . This would be the Legal Identifier for the location e.g. lot/plan or Vol/folio-plan number. Once you’ve made a selection, a new field will appear. Type in the reference detail that matches your selection.
After you have completed the details above, click on the Search button to identify the availability of the document and proceed to the next step.
Image 4: Customise the search settings using filters in the dropdown menu
To search for multiple documents, click on the +Add Search button.
To remove a property from your search, click on the Bin icon.
If you’re unsure of the information required to complete your request, put your mouse over the tooltip icon (?) for additional guidance.
Image 5: Other buttons and icons on the title search page
If you have requested the title document from a property details page the property address will be pre-populated in the search field. In this instance, all you have to do is enter a Client Reference and ensure that the Purchase checkbox is ticked. Click Review Order to proceed.
Image 6: Search summary page
Clicking on the Review Order button will take you to the Document Summary page. Here, you can check your order and view the total cost.
If you have made a previous order and saved credit card details on the platform, select the card from the dropdown menu and complete your payment.
If you haven’t ordered a document before, select New Card . Tick the Remember my card checkbox if you wish to save this card for future purchases. Click on the Proceed to payment button to continue.
If you need to make any changes to your order, click Back . This will take you back to the Title Search page to adjust your order.
Image 7: Review your order
Please review your order summary carefully before submitting payment to ensure that you’re ordering the correct documents you need. Cotality is unable to issue refunds caused by human error as the funds are processed and allocated to the title supplier at the time of purchase.
If you’re using a new credit card, fill in your card details and click Submit to complete your purchase.
The invoice will be emailed to you shortly following a successful purchase.
The ordered document will now be available for download. Read this article to learn more about downloading Title Documents .
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Delayed orders : If there is a delay in processing your order, we will send an email to advise you when your document will be available for download.
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Cancelled titles: Read this article to understand what a “cancelled title” means and how to get the documents you need.