There are a few things you can do if you come across an error message when using the Signature CMA platform.
Click the Retry button.
If you see the same error message, do a forced refresh by holding down the CTRL key and pressing the F5 key on your keyboard. This will reload the page so you can continue creating your report.
If the issue persists, clear your internet browser's history, cookies and cache. To load the Clear History prompt on your browser, press and hold:
CTRL, SHIFT and DELETE (Windows)
COMMAND, SHIFT and DELETE (Mac).
Clearing your browser's history, cookies and cache will log you out of RP Data but will not delete any of your saved passwords or web pages.
After clearing your browser, log in again and create a new report for the same target property.
To learn more about fixing browser issues, see the article: Fixing internet browser issues
Custom documents that you have uploaded may cause issues when generating a CMA report.
If you are unable to generate a CMA report after you have uploaded a custom document, delete the custom document from the preview and upload a new copy. Once you've done that, generate your report again.
For more information about custom documents, see the article: How to add and remove custom documents
If none of these steps resolves the issue, there may be a problem with the target property in your report. In this case, contact Customer Care for further assistance.