The table below outlines which activities in RiTA are shared with REX, and how those activities are updated and displayed against a contact record. Please allow up to 24 hours for updates to sync with REX.
| Activity/Field | Action in RiTA | Updates in REX |
| Call | You log a call and the call outcome | The call is recorded as a ‘Call’ note but the call outcome (connected/ not connected/ voice mail) is not included in the note. |
| SMS | RiTA sends an automated SMS to the contact and the contact replies | A note is created |
| RiTA sends an automated email to the contact | An 'Email' note is created | |
| Follow Up | You create and complete a Follow Up task | A note is created |
| Appointment | You create an appointment | A note is created |
| Note | You create a note | A note is created |
| Archive | You archive a contact | The contact is archived |
| Property ownership | You create or update property ownership information | A note is created |
| Estimated selling dates | You create or update this information | A note is created |
| Buyer requirements | You create or update this information | The contact's buyer requirements are updated |
| Contact category | You create or update a contact's category | The contact's category tag is updated |
| Contact data score | RiTA updates a contact's data score | No updates |
| Contact first name and last name | You create or update a contact's first name and/or last name | The contact's first name and/or last name is updated |
| Contact primary mobile | You create or update a contact's primary mobile number | The contact's primary mobile number is updated |
| Contact primary email | You create or update a contact's primary email | The contact's primary email address is updated |
| Secondary phone numbers | You can only view this information | No updates |
| Contact consent | You update a contact's 'Do Not Contact' preference | The contact is updated as 'Do Not Contact'. This means that the contact will be opted out from all calls, SMS, and emails. |
| Salutation/ Greeting | You create or update this information | The contact's salutation is updated |