Advanced AI - Changing & Adding General Reply Meanings + Bonus Data Update 10 July 2024 02:00 Updated This article shows you how to change and add the responses in RiTA according to a customer's reply. 1. Click on EDIT CONVERSATION 2. Click on "If reply contains keywords" 3. Click to change to "If reply means" under Condition Type 4. Click on Yes under Reply Means 5. Click on "If the reply contains keywords" 6. Click the Condition Type dropdown and change to If reply means 7. Click on No 8. Click on + ADD under the message 9. Select the "If reply means" option under Reply Condition Type 10. Click on "If the reply means" in the flowchart 11. Click to change to if the Contact details are wrong 12. Click on + ADD 13. Click on Add Message under the drop down 14. Click the flowchart box to edit your message 15. Add your message response 16. Click on Create Follow Up 17. Click to change to Data Updates under the automation default 18. Click on SAVE