You would have received two separate invoices if you have recently completed a Change of Ownership to update your company information.
- If you have closed your account before the Change of Ownership, any charges that have been issued before the date of the changeover are credited back to that account number. The final invoice for this account would have been issued according to previous billing periods.
- If you have opened a new account after the Change of Ownership, charges continue from the date of the changeover. A new account number is created and the invoice is sent a day after the account changeover.
Although you have received two invoices, you are not being double charged as the closed account would have been credited accordingly.
Here’s what you should do depending on the details you have changed when completing the Change of Ownership:
|Owner name||ABN||Company name||Action required|
Email firstname.lastname@example.org and request for the credited amount to be transferred from your old account to the new account.
The previous owner would have to email email@example.com to request for any credits on the old account to be transferred to a bank account instead of being applied on the new account.
Please include your bank account number and BSB number in the email.
The new owner would then be required to pay the invoice for the new account.