You have run a search in Cordell Connect for a project you are aware is about to be developed and you have been unable to find a matching project result, and you are wondering why?
|How Do I delete a project||How Do I reinstate a Project|
|Incorrect Search Terms|
It could be due to one of a couple of reasons. This article will explain the possible causes.
1 - You have deleted the project.
Cordell connect returns search results of projects that fit within your subscription structure. The original list of matching project results may be quite extensive. If you identify a project that you wish to work on into the future you make the project Active. This causes the project to appear under the My active projects section of the database for easy identification.
If you find that a project that has been returned via the search does not match your requirements and you don't want to see the project when performing future searches, you delete the project from your views.
This doesn't stop the project from being available within Cordell Connect, but it will stop it from displaying on future searches for your user.
How Do I delete a project
To delete a project you may do so from search results or from the project details page.
Search results - select the project using the selection field and click the Delete button in the menu above the search results.
Image1 - deleting a project from search results
Project detail page - Look for the menu options in the middle of the page, click the Delete button.
Image2 - Deleting a project from the project details page.
A pop up will appear asking Are you sure you want to remove this project from your view. Click Ok.
A new pop up will replace it advising Project Deleted.
Future Searches using the same search criteria will now no longer return the deleted project.
How do I reinstate a project
On the Home Page, Go to the Project menu and select My Deleted Projects from the drop down list.
Image3 - My deleted projects menu option
This loads the My Deleted Projects panel. Here you make selections from the list of deleted projects using the select all tool at the top of the list or by making individual selections of projects.
Click the Restore Checked Projects button to release the selected projects back into the available list of projects or use the Restore to My Active Projects button to make it a current active project for your user.
Image4 - My deleted projects panel
2 - The project falls outside of your subscription criteria
When a subscription for Cordell Connect is requested a Tailored Data Selection Form is provided.
This allows the subscribing company to choose the exact configuration requirements for the returned project search results. You must confirm the locality of the searches to be performed, the stage of the projects and the construction/mining categorisation that the projects fall within.
Each category has sub categories available. Most subscribers will allocate the entire category and the associated sub categories when arranging their subscription. Some clients choose to exclude sub categories that are not relevant to them to reduce their subscription costs.
The most common reason for a project to not be returned when searching is due to the projects categorisation. If it has a different classification to your subscription setup, it will not be returned by your search.
If you call and speak to a Customer Care support representative they will be able to identify the project and determine the current category assigned to the project, and if that category is a part of your companies subscription structure.
If the project is incorrectly classified then the Customer Care support team will notify the cordell research team to update the details of the project and it would become available to your subscription within a couple of days. If the project is classified correctly and cannot be updated, you will need to speak to the sales team about upgrading your subscription to include the additional categories required.
3 - The search string is incorrect
The most frustrating error to encounter is what most users would determine as a data entry error on the project side, this isn't necessarily the case as it comes down to the way that the data has been identified and entered into the database.
When searching using street address details you are best leaving the address details as broad as possible.
Do not include a street number if you are unsure of the number. The project may be assigned to an individual street number or it may be recorded over a range of street numbers, or it could be assigned to the Lot number.
Use street name and suburb location. Do not include a street type. The street type may be recorded as the full word or an abbreviation of the word. (e.g. street vs st, road vs rd)
When entering dollar values, just enter the price as a single numeral. Do not include special characters.
Searching with these terms may cause no project results to be returned. Leaving them broadly configured will likely allow project search results to be returned, which you may then investigate further.
4 - The date the project was last updated is outside of your subscription structure.
When a Cordell Connect subscription is created Corelogic provides backdating of available projects for 6-12 months from the date of client subscription. Any project that is continuing to receive updates within this time period will be available to you. This allows you to view all current projects and removes any completed or abandoned projects that have an earlier start date and are not ongoing projects.
If for some reason further historical projects are required for your companies subscription, an earlier project start date can be negotiated with the sales team at a cost. Contact your account manager to enquire further.