Cordell Connect subscriptions are tailored to the number of users requested on the original contract.
You are required to provide CoreLogic with the setup details of those users you would like us to create.
The users are created with a generic username which is usually a variance of the company name, with a numeral at the end. The username and password details are emailed to the supplied users email address when the setup is complete.
When an employee leaves the company and you need to have user details modified, there are a couple of choices as to how CoreLogic can make the changes for you.
- Remove the existing user and create new user details. As a new user is created No historical information carries over from the previous employee.
- Edit the existing user details, this retains the existing username but modifies the associated name and email address and Password details. As the same username remains in place, all previously saved projects/searches continue for the new employee.
- Place the user details on hold. This applies when an employee has left and you haven't hired a replacement. Contact CoreLogic when the replacement employee is hired to take the user details off hold and be set back up as a generic user. You can choose from options 1 or 2 at this stage.
Use option 1 when the replacement employee works in a completely different segment of the business to the prior employee. Use option 2 when its a direct role replacement.
To request a change of user details, the request must be submitted in writing, send an email request to email@example.com. The request must come from either the account holders email address or from a generic user on the account with the account holders email CC'd on the request.
If additional users above the original contract specifications are requested, the customer care support team will confirm that is the case & offer to log an upgrade request for your account manager or the sales team to contact you back to discuss the applicable upgrade costs.