At CoreLogic, we’re constantly improving the Signature CMA platform to give you the best experience and value. However, your internet browser may not automatically apply these updates.
There are a few things you can do if you come across an error message when using the Signature CMA platform.
Image 1: Error message
Retry and forced refresh
- Click the Retry button.
- If you see the same error message, do a forced refresh by holding down the CTRL key and pressing the F5 key on your keyboard. This will reload the page so you can continue configuring your report.
Clear your browser
If the issue still hasn’t resolved, clear your internet browser's history, cookies and cache. To load the Clear History prompt on your browser, press and hold:
- CTRL, SHIFT and DELETE (Windows)
- COMMAND, SHIFT and DELETE (Mac).
This will log you out of RP Professional but will not delete any of your saved passwords or web pages.
Log in again and restart the Signature CMA platform and begin building a report for the same target property.
To find out more about browser issues, see the article: Fixing internet browser issues.
Custom documents that you have uploaded may cause issues when generating a CMA report.
If you are unable to generate a CMA report after you have uploaded a custom document, delete the custom document from the preview and upload a new copy. Once you've done that, try to generate your report again.
For more information about custom documents, see the article: How to add and remove custom documents
Need more help?
If none of these steps resolve the issue, there may be a problem with the target property in your report. In this case, call Customer Care on 1300 734 318 for assistance.