If you have issues loading any pages on the Signature CMA platform after one of our updates, you may see an error message:
Image 1: Error message
There are few ways to fix this .
Retry and forced refresh
- Click the Retry button.
- If you see the same error message, do a forced refresh by holding down the CTRL key and pressing the F5 key on your keyboard. This will reload the page so you can continue configuring your report.
Clear your browser
If the issue still hasn’t resolved, clear your internet browser's history, cookies and cache. To load the Clear History prompt on your browser, press and hold:
- CTRL, SHIFT and DELETE (Windows)
- COMMAND, SHIFT and DELETE (Mac).
This will log you out of RP Professional.
Log in again, then restart the Signature CMA platform and begin building a report for the same target property. This won’t delete any of your saved passwords or web pages.
To find out more, see the article: Fixing internet browser issues.
Need more help?
If none of these steps resolve the issue, there may be a problem with the target property in your report. In this case, call the RP Professional Customer Support team on 1300 734 318 for assistance.